Billing & usage

To buy a plan, go to the pricing page, build the plan in the calculator, pick the organization it's for and pay through Stripe. You need to be signed in: choosing Pay for while signed out opens the sign-in page, then brings you back.

1. At the top of the plan cards, set the switch to Monthly or Yearly. Yearly pays for a year at once (see Plans and pricing).
2. On the plan you want, choose Configure this plan. The calculator opens with it selected under Choose a foundation.
3. Under Choose products for your projects, click each app and add-on you want.
4. Optional: under Set your scale, raise Collaborators and drag the sliders for storage, bandwidth, edge serving, AI credits and monthly emails.
5. In Apply to organization, pick the organization the plan is for.
6. Choose Pay for and the plan's name, such as Pay for Plus. Stripe's checkout page opens with your email filled in.
7. Pay on Stripe. Stripe returns you to Dash's payment confirmation page.

The total at the top of the calculator's summary, Estimated monthly cost (or Estimated yearly cost), is what you pay, in US dollars, as one payment. It covers one month or one year, and Dash never charges you again on its own: to keep the plan after it ends, buy it again. If the organization already has a plan, checkout charges only the upgrade (see Upgrading a plan). What each plan includes, and every rate, is on Plans and pricing.

Any member of an organization can buy a plan for it. If you aren't in one yet, the summary says You'll need an organization to apply this plan to, and Create one opens your organizations.

A plan you buy goes on the organization you pick at checkout, and it also becomes your own plan. Dash keeps the two apart, and each screen shows one of them.

• The organization's plan sets which apps its projects can use, which add-ons it has and how many projects it can have, for every member. The organization's Usage page and the calculator on the pricing page show it.
• Your own plan is the one from your latest purchase or trial, whichever organization it was for. Your billing page, the Billing tab of your profile and the plan banner at the bottom of Dash's pages show it, and they list only payments you made.

So a member who didn't pay sees No plan yet on their billing page even when their organization has a plan. If you buy plans for two organizations, your billing page shows the one you bought last. Any member of an organization can buy, upgrade or renew its plan.

After you pay, Stripe returns you to Dash's payment confirmation page. Payment successful means Stripe has confirmed the payment, and the plan is now on the organization you picked and on your billing page. The page lists the Plan, the Amount charged and Receipt to, the email address on the payment.

If it says Thanks for your order instead, Stripe hasn't confirmed the payment yet. Reload the page: Dash checks with Stripe each time it loads, and applies the plan once the payment is confirmed.

Go to your workspace opens your organizations, and Back to pricing returns to the pricing page. If you go back from Stripe's checkout page without paying, you land on the pricing page and nothing is charged.

To upgrade an organization's plan, go to the pricing page and pick the organization in Apply to organization. When it has a plan, the calculator opens on that plan:

• Its plan card shows Current plan and Manage this plan. Higher plans offer Upgrade to and their name. Lower plans read Not available as a downgrade and can't be picked.
• Apps and add-ons the organization already has are locked on and show a lock icon.
• Active projects, Collaborators and the sliders can't go below what the organization has.

Add what you need, then check Due today (upgrade) in the summary. It's the difference between the new monthly total and what the current plan costs a month, or 10 times that with Yearly on. Choose Upgrade to and the plan's name, then pay on Stripe. The button keeps the current plan's name when you only add apps or capacity. The organization moves to the new plan once Stripe confirms the payment. If the organization is on the free trial, the new plan costs its full price.

While the selection matches what the organization has, the button reads No changes to purchase and can't be chosen. You can't downgrade, remove an app or add-on, or lower the scale: checkout refuses with Downgrading a plan or removing owned products isn't allowed.

To open your billing page, choose your avatar at the top right of a Dash page, then Billing. It shows your own plan, the apps and add-ons on it and your payments. Change plan, or Choose a plan before you have one, opens the pricing page.

The plan panel shows:

• The plan's name and state: Trial plan, Active plan, Ended plan or Expired plan.
• The first three apps and add-ons it includes, and how many more.
• Its full price for a month or a year, not what you last paid. When more than one part costs something, a line splits it into the plan, its apps and usage.
• While the plan runs, a bar with the days left and the end date, labeled trial ends or renews on. Nothing renews automatically: Dash doesn't charge you on that date, and the plan ends unless you buy it again. Member since is the date of your latest purchase or trial.

Once the plan has ended, the panel says when, counts its apps and add-ons as locked until you renew, and offers Renew plan (see When a plan ends). Without a plan, it says No plan yet and offers View plans.

Products lists everything on the plan, grouped as Core, Add-ons, Cherry, Security, Domains and Email. Click an app to open it, or choose Add products to open the pricing page. Your profile's Billing tab shows a shorter summary (see Profile).

Payment history on your billing page lists every checkout you've started, newest first. Its heading counts your paid checkouts and the total you've paid. Each row shows:

• Date: when you started the checkout.
• Description: the plan, monthly or yearly, and the apps and add-ons it covered.
• Amount: what that checkout charged, in US dollars. An upgrade shows only the difference you paid.
• Status: Paid once Stripe confirms the payment, and Pending until then. A checkout you left without paying stays Pending, and nothing was charged for it.

The list holds only payments you made yourself, for any organization, and doesn't say which organization each was for. Before your first checkout it reads No payments yet. Dash has no invoice download.

A plan ends on its end date. That's 15 days after a trial starts, 30 days after a monthly payment or 365 days after a yearly one (see Plans and pricing). Dash doesn't charge you automatically and doesn't email a reminder. Here's what you see:

• During a trial, a banner at the bottom of Dash's pages says Your Basic trial ends in and the days left, with Upgrade, which opens the pricing page. A paid plan gets no banner before it ends: its end date is on your billing page.
• For 30 days after the end date, the banner says your plan ended, counts down the days and offers Renew. Your billing page shows Ended plan and the date it ended, with Renew plan, and your profile shows the same warning.
• After those 30 days, your billing page shows Expired plan with Renew plan, and the banner no longer appears.

The banner and your billing page follow your own plan, the one from your latest purchase or trial. When it ends, the organization loses the plan too: its apps lock (see Projects), and its Usage page shows No Allowance Purchased Yet.

To renew, buy a plan for the organization again once it has ended (see Buying a plan). You pay the full price, and the plan runs for a new month or year. Before the end date, the same plan and apps count as no change, so the checkout button reads No changes to purchase.

An organization's Usage page shows its plan, the allowance it bought and everything it can add. To open it, go to your organizations and choose Usage in the organization card's ⋯ menu. Only the organization's owner has that menu item, but any member can open the page from the gauge button beside the organization on their profile's Organizations tab.

The header names the organization and its plan, such as Plus plan or Basic trial. Add Capacity opens the pricing page, where you add to the plan (see Upgrading a plan).

• Allowance: a tile each for Active Projects, Collaborators, Storage, Bandwidth, Edge / CDN, AI Credits and Email Purse. Each gives the amount set at checkout: what the plan includes plus any extra bought. Only Active Projects counts what's in use: the organization's projects, with a percentage and a bar. Email Purse is the organization's shared monthly emails (see Add-ons).
• Products: every app and add-on you can buy, with its monthly rate. Those the organization has are marked Owned.
• Scale & Capacity: the extra capacity you can buy, with its rate (see Plans and pricing).

When the organization has no plan, or its plan has ended, Allowance is replaced by No Allowance Purchased Yet and the button reads Choose a Plan.

When choosing Pay for or Upgrade to on the pricing page doesn't open Stripe, Dash shows a message with the reason:

• Create an organization first to purchase a plan: you aren't in an organization yet. Dash opens your organizations so you can create one (see Organizations).
• Select an organization for this plan: pick one in Apply to organization.
• You don't have access to that organization: you're no longer a member of it, or it was deleted. Reload the pricing page and pick another.
• Downgrading a plan or removing owned products isn't allowed: the selection is below what the organization has, which happens when its plan changed after you opened the page. Reload the pricing page to start from the current plan.
• There's nothing new to purchase for this configuration: the selection matches the organization's plan. Add something, or wait until the plan ends to renew it.
• That total is below the minimum charge amount: the upgrade comes to less than $0.50. Add more to it.
• Couldn't start checkout: Dash couldn't open Stripe's checkout. Try again, and if it keeps happening, contact support.

A checkout shows as Pending in Payment history on your billing page until Stripe confirms its payment.

• If you left Stripe's checkout page without paying, nothing was charged and the row stays Pending. Start a new checkout from the pricing page when you're ready.
• If you paid and the payment confirmation page said Thanks for your order, reload that page. Dash checks with Stripe each time it loads, then marks the payment Paid and applies the plan once Stripe confirms it.
• If you paid and the row still reads Pending later, contact support with the date and amount.